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Our Return / Refund Policy

McMasters’ Hawg Sauce is a family-owned business and we want to make sure you are completely satisfied with your purchase. If for some reason you are not satisfied, we would love to know why (so we can improve) and work with you until you’re happy with your shopping experience.  With that in mind, here’s our refund / exchange policy:

For refunds and exchanges on McMasters’ Hawg Sauce bottled sauce products:

  • We’ll provide an item of equal value to you if the original item was broken, damaged, or lost during shipping.
  • If you want to return an item, please contact us within 14 days of purchase for authorization to do so and to provide us with feedback. Only unopened bottles can be returned for a refund on your original method of payment, and you will be responsible for shipping.

For refunds and exchanges on clothing, hats, and other merchandise:

  • Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date.
  • We do not refund orders for buyer’s remorse or size exchanges.

Have a different issue? Again, please contact us directly so we can work out a solution.

For all requests for refunds or exchanges, please contact us.